My husband and I walked into Dick’s trying to get a deal on North Face backpacks. We had gotten a 25% discount the week before. Although we weren’t able to to get that discount, the staff at the store went out of their way to make sure that we were able to take advantage of another discount currently being offered.
We were not easy customers. We came back multiple times and they had to look for the items and backpacks we wanted. I’d like to commend Bekky (the manager I believe) and Matt for going out of their way to make sure that my husband and I were taken care of. They never missed a beat even when we walked back in 5 minutes before closing to make a price adjustment. Bekky and Matt handled themselves with professionalism and courtesy. I walked away from Dick’s tonight telling my husband that the way they acted is exactly how customer service should be.
Thank you to the staff at Dick’s and thank you to Bekky and Matt for your excellent customer service. This store is Jax approved! We’ll be back soon.
Dr. Jacqueline "Jax" Cheung grew up in Sacramento, California. She is a Christian Wife, Proud Mom,DrPH, MBA, Foodie, Writer, Blogger, Adoption Advocate, ESFJ, & Breast Cancer Survivor. Jax is the owner of the award winning Jax Chronicles Blog & Adoption Ministry. She is also the Editor-In-Chief of the Elk Grove Tribune, and freelances for Sacramento4Kids, and many other publications. She was voted Sacramento Area A-List Best Local Blogger 2014, 2015, 2017 & 2018 and Best of Elk Grove Best Blogger 2016 & 2017. In 2019 Jax was recognized for Outstanding Service & Dedication to Elk Grove and also received an Award of Recognition from the California State Senate. Jax is married to Dr. Kenneth Cheung (Kenny). Jax and Kenny live in Elk Grove, California and have 2 daughters named Roxy and Carissa, 1 dog named Marshmallow, and 3 cats named Mochi, Miso, and Mango. To follow her journey please like her Jax Chronicles Facebook page, follow her Instagram @jaxchronicles, follow her Twitter @jaxchronicles, or check out Jax Chronicles Blog & Adoption ministry.