My husband and I walked into Dick’s trying to get a deal on North Face backpacks. We had gotten a 25% discount the week before. Although we weren’t able to to get that discount, the staff at the store went out of their way to make sure that we were able to take advantage of another discount currently being offered.
We were not easy customers. We came back multiple times and they had to look for the items and backpacks we wanted. I’d like to commend Bekky (the manager I believe) and Matt for going out of their way to make sure that my husband and I were taken care of. They never missed a beat even when we walked back in 5 minutes before closing to make a price adjustment. Bekky and Matt handled themselves with professionalism and courtesy. I walked away from Dick’s tonight telling my husband that the way they acted is exactly how customer service should be.
Thank you to the staff at Dick’s and thank you to Bekky and Matt for your excellent customer service. This store is Jax approved! We’ll be back soon.
Dr. Jacqueline "Jax" Cheung grew up in Sacramento, California. She is a Christian Wife, Proud Mom, Major Foodie, Sacramento Native, Elk Grove Resident, Feminist, Adoption Advocate, Blogger, Freelance Writer, and Cat Lover. Jax is the owner of the award winning Jax Chronicles blog & adoption ministry. She also works as a Freelance Writer and writes for the Elk Grove Tribune, Sacramento4Kids, and many other publications. Jax is married to Dr. Kenneth Cheung (Kenny). Jax and Kenny live in Elk Grove, California and have 2 daughters named Roxy and Carissa, and 3 cats named Mochi, Miso, and Mango. To follow my journey please like my Jax Chronicles Facebook page, follow my Instagram @jaxchronicles, follow my Twitter @jaxchronicles, or check out Jax Chronicles blog & adoption ministry.